Port-in Resubmission

My responsbilities on this project: End to end design (Research to delivery)

Project scope:

This project focused on redesigning the port-in resubmission process to improve user experience and operational efficiency. I collaborated with cross-functional teams, including product managers and developers, to identify pain points in the existing process.

Key contributions included:

• Conducting user research to understand the challenges faced by customers during resubmissions.
• Redesigning the workflow to streamline steps, reduce errors, and improve clarity.
• Developing prototypes and conducting usability testing to validate solutions.

The final design reduced resubmission errors by 23% and enhanced customer satisfaction by simplifying the experience.

_{*Figma prototype provided upon request.}